Bigray Corporation is committed to providing top quality products at cost competitive prices without compromising on the quality of the products. We keep our customers updated on the delivery status of their order/s. Our customer services can be reached 24/7 a week. The customer support contact email address is firstname.lastname@example.org and the contact number is +92 315 5057769
. You can either text your message or call for the latest updates on the status of your shipment or any urgent inquiries.
Bigray Corporation well understand needs of the customers therefore each and every inquiry is entertained with due importance and is timely answered. The general reply time is 48 business hours. However If you do not receive reply to your email please give us a call in our working hours 9:00 am to 6:00 pm (Pakistan Standard Time) at +92 315 5057769 , because there is a possibility that your email might have reached spam folder.
Since we receive numerous inquiries every day requesting samples of our products for quality evaluation purposes, we have devised a policy to offer samples on request.
i) We do not stock or store any products; all the products are made to order. Samples mostly are produced within week’s time, but it depends on design, quantity & sizes of samples. However if we already have samples ready for certain products, they can be shipped after receiving the sample cost + shipping cost in our business account, Once the payment is received the sample/s order will be shipped the same day by courier, and we shall also send you the digital image of the product/s before shipping as a proof. If it is even one piece or pair, we shall entertain each and every inquiry on its turn. Therefore we shall appreciate your patience to wait for the requested samples.
ii) Generally, All the samples are shipped to customers’ courier accounts against the payment of the sample product/s. The sample/s payment can be transferred by using Wire Transfer (T/T) to our business account or Western Union, whichever is convenient to you. Generally, we do not ship free samples. In case a customer do not have a courier account number he/she can request the sample by paying for the sample/s cost and the freight charges as well to our business account using wire transfer (T/T) or Western Union whichever is convenient.
Private Labeling (OEM & ODM Services)
We always welcome our customer’s requests for private labeling and branding and we offer OEM & ODM services. We can place your logos and labels on the products as well. The printing or labeling cost will be quoted after checking the design of the labels or logos. We have latest printing facility where do woven labels, embroidery, patches, screen print and sublimation printing on the products. We may not charge any extra amounts for printing or labeling for simple designs.
Customer specified design, construction and models are always kept in secret. One the customer has our model in one market; we give comprehensive this article to the first customer and avoid delivering others in same market.
Client Privacy & Development
We are always ready to produce new products according to modern techniques and our client’s requirements. You can send us the original physical samples of your own products or the scanned or digital images/ drawings of your own designs or models of the products that you would like us to develop specially for you if you do not find required products on our web site or PDF catalog. We guarantee 100% secrecy of your new designs. Our R&D department is equipped with latest state of the art machinery and skills and will develop any new product and design as per your requirement. We guarantee and agree with our regular clients to protect their designs and models exclusively.
Minimum Order Quantity (MOQ)
The minimum order quantity or the initial test order for any product is 15 Pieces/Pairs per size per color. On special request we can produce two sizes and colors instead of one size and color.
Order Completion Time and Delivery
We generally require 3 to 4 four weeks to complete your order; however the order completion time depends on the quantity of your order. You will be informed about the exact completion time of your order beforehand. After the order is completed it generally takes approximately one week for the shipment to reach destination by air. By sea the delivery time is approximately 16 to 20 days. In certain cases it might take 30 days by sea as well.
Shipment Ready Notification
The buyer would be notified that the shipment is ready.
- In case of F.O.B shipments the buyer would ask their shipping/handling agent (if any) to collect the shipment from factory.
- In case of C.I.F shipments the factory would be responsible to arrange the shipping agent and will hand over the shipment for further process/action at their own.
When the shipment is dispatched and documents are issued by the shipping line (i.e. Airway Bill or Bill of Lading) the Factory would dispatch the original documents to the buyer for shipment release from the destination airport or sea port.
Duties / Taxes at Destination
The Buyer would pay ALL the duties / taxes applicable at the destination in both F.O.B and C.I.F cases.
Demurrage / Storing Charges
In case the Buyer fails to collect the shipment at the destination airport / sea port on time and if there are any demurrage / storage charge the Factory would not be responsible for that and the Buyer has no right to claim the loss.
Defective and Manufacturing Errors (Defects)
Products received by the buyer that do not meet the manufacturing, packaging, quality or finish criteria set by The Buyer or as per the approved pre-production samples shall be deemed “DEFECTS”. At The Buyer’s sole discretion, these may be rejected or refused. The Buyer shall notify the factory within 15 days of PHYSICAL receipt of the products in its warehouse.
- The Buyer can charge the factory for all expenses incurred as a result of the DEFECTS.
- The Factory is responsible to supply the “Replacement” or “Refund” required amount as per the Buyers choice, of the defective goods at its expenses.
- Failure of the Buyer to report such defectives to the factory within two weeks after shipment arrival its claim to compensation.
- 30% advance and 70% when shipment ready.
- 50% Advance and 50% C.A.D terms.
- 50% Advance and 50% Letter Of Credit (At Sight)
- 50% Advance and 25% when the shipment ready and 25% after receiving the shipment.
- 75% Advance and 25% when buyer receives the shipment.
Since the drastic economical crisis is prevailing, Material costs continuously vary therefore the price list would be applicable for maximum three months, You will be notified in advance if any price changes take place after that duration.
*** If deemed necessary, we may furnish you with couple of references of our existing customers BUT with their permission! Because our customer’s privacy is very much important for us.